Shipping & Returns
Shipping & Delivery
Shipping Costs and handling charges
We ship with DHL GoGreen and don’t charge extra for shipping. Shipping is included in our prices.
If delivery is made to countries outside of the European Union, Customers are responsible for paying any applicable duties or other charges. Please note that these local charges (in particular custom duties, sale taxes, money transfer/service fees) are at your own expenses.
Please note that shipping and handling charges include more than just postage. They also cover transportation insurance, personnel costs for shipping employees and packaging. If you have any questions or comments, please let us know.
We do our best to make sure your SWYPE bags arrive at your door as quickly as possible. If the items are in stock, your order will generally arrive within the working days mentioned below.
2-3 working days
Premium: 4-6 working days
Premium: 5-14 working days
Rest of the World
Economy: 5-15 working days
If some items take longer to ship, your order will be sent either once all the items are in stock, or if they can be used separately and it is economically reasonable in individual packs.
Returns are possible within 14 days from the date on which you or a third party appointed by you, which is not the carrier, has taken possession of all goods. You will have to bear the direct costs of sending back the goods. Please see the section Returns & Cancellation below for further information.
For further assistance or individual requests, please don’t hesitate to contact us under info(at)swypecosmetics.com
Returns & Cancellation
If you are a customers classified as “Consumer” you have the right of cancellation in accordance with the following terms:
(1)You have the right to withdraw from this Contract within 14 days, without stating any reason.
The cancellation period is 14 days from the date on which you or a third party appointed by you, which is not the carrier, has taken possession of all goods.
In order to exercise your right of cancellation, you must inform us (SWYPE Cosmetics GmbH, Inh. Ebru Tuna, Eisenzahnstr. 57
10709 Berlin, Germany, email@example.com) of your decision to cancel this Contract, by means of a clear statement (e.g. with a letter sent by post or email). You can also use the attached sample cancellation form, but this is not mandatory. See (7) Cancellation form for details.
(2) To comply with the cancellation period, it is sufficient for you to send notification of your decision to exercise the cancellation right before expiry of the cancellation period.
(3) If you cancel this Contract, we will reimburse all payments we have received from you, including the delivery costs, immediately and no later than 30 days after the date on which we receive notification of your cancellation of this Contract. For this repayment, we will use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you. In no case will you be charged fees for this reimbursement. In case of using a Paypal account for payment, please note that the time frame for such refunds is not under our influence and depends on Paypal. We can withhold the reimbursement until we have received the returned goods, or until you have provided us with proof that you have sent the goods back, whichever is earlier.
You must send back or surrender the goods to us immediately, and in any case no later than 14 days from the date on which you inform us of the cancellation of this Contract. The deadline is observed, if you send the goods before the expiry of the 14-day deadline. You will bear the direct costs of sending back the goods.
You must only pay for any loss of value suffered by the goods if this loss of value is attributed to handling that was not necessary to check the condition, features and function of the goods.
(4) The cancellation right does not exist for contracts concerning the supply of goods that are not prefabricated and whose production depends on an individual selection or specification by the consumer, or goods that are expressly tailored to the personal requirements of the consumer.
(5) The right of cancellation does not apply to consumers who, at the time the Contract is concluded, do not belong to a member state of the European Union, and whose sole place of residence and delivery address at the time the Contract is concluded is outside the European Union.
(6) General Information
Please avoid damage and contamination of the goods. Only non-faulty goods which are in their original condition with all tags attached and in their original packaging will be accepted. Please send the goods if necessary, use protective outer packaging. If you no longer possess the original packaging, please use suitable packaging to ensure sufficient protection against damages in transit.
Please do not send the goods back to us carriage forward.
Please note that the aforementioned Figures 1-2 are not a prerequisite for the effective implementation of the cancellation right. However, please take into consideration that in case the products have lost value upon being returned to us, we can ask for a reimbursement for the lost value.
(7) Cancellation form
If you would like to withdraw from this Contract, please complete our withdrawal form and send it back to us. Usage of the form is not compulsory, if information according to (2) of this paragraph is met.
SWYPE Cosmetics GmbH
Inh. Ebru Tuna